Overview
Background
Find a customer. Find the right car. Create and send the offer.
Customer Search, Orientation & Context
Inventory Search & Offer Creation

Equipping salespeople on the lot to close the deal.

TrueCar

Equipping salespeople on the lot to close the deal.

A mobile companion focused on core jobs-to-be-done for dealers, find the customer, find the car, create and send the offer.

TrueCar Dealer Mobile App

Background

TrueCar's revenue is driven by lead referrals to dealers and helping close the sale, the success of our dealers was directly tied to the success of TrueCar.

While the web portal covered full relationship management, this mobile app was conceived for a more specific purpose: an "on the lot" tool for salespeople facilitating deals with specific customers. Despite functional parity with the web portal (same APIs and data), the mobile app focused squarely on the core jobs-to-be-done for one user type, the sales person on the lot.

Find a customer. Find the right car. Create and send the offer.

Onboarding & Landing

Profile creation and the returning user experience, designed to orient salespeople quickly on arrival.

Onboarding flow
Profile creation
Landing experience
Dashboard with deal priorities
Quick-access deal cards
Notification and alert states
Settings and preferences
Return visit optimization
Deal status overview
Activity feed

Customer Search, Orientation & Context

Helping salespeople quickly find and understand their customers, with relevant deal context front and center.

Customer search experience
Customer profile with deal context
Customer configuration details
Customer qualification signals
Customer communication history
Deep customer context view

Inventory Search & Offer Creation

The final step in the on-lot flow: matching inventory to the customer's needs and sending the offer.

Inventory search
Vehicle detail and match quality
Offer creation flow
Offer preview and send

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